Tech Support Industries

The Best Payment Processing Solutions For Tech Support Merchant Accounts:

Affordable Credit Card And ACH Payment Options Through iPayTotal.

Finding the best payment processing solutions can be difficult for tech support businesses operating internationally.

Whether you offer remote tech support assistance or in-office computer services, iPayTotal provides customizable tech support merchant accounts. With iPayTotal, you will be connected to a vast network of domestic, offshore and international acquiring banks that can approve you regardless of your geographical location.

Chat With A Live Tech Support Merchant Account Manager Today

Our tech support merchant account managers are available for a free consultation by clicking the ‘Apply Now’ button above, or speaking directly with a merchant account manager at +44 1133280332  or by selecting the live chat option to get instant support.

Payment Processing For Tech Support

Chargebacks and friendly fraud are rife in certain industries, and tech support is one of them. Too often, a tech support merchant is consulted for solutions, which they deliver, but are then faced with a charge back, the consumer claiming the opposite.

Recently, iPayTotal partnered with a new, robust payment processing solution for high risk merchants that can be effective in keeping charge back rates down and sales up. The solution enables tech support customers to pay for services using a gift card – either Target, Walmart, Amazon or Apple Store. The solution goes like this:

  • The tech support merchant places the widget of our partner as an option on their payment page.
  • When the customer is ready to checkout, they click the widget and are directed to purchase a gift card from any of the above providers.
  • The tech support customer purchases the gift card for the needed amount, and enters payment through the widget by entering in the card number and PIN.
  • The merchant is able to receive a payout in either cryptocurrency or ACH.

For industries that suffer from high charge back rates, our pay-by-gift-card-solution is ideal.

Tech Support Merchant Account Timetable

Approval times for Tech Support merchant accounts vary with each type of solution iPayTotal offers:

  • Offshore Tech Support merchant account with payment processing history: 5 business days to 2 weeks
  • Offshore startup Tech Support merchant account: 5 business days to 2 weeks
  • Domestic Tech Support merchant account: 2 weeks
  • Tech Support virtual check solution: 2-3 business days
How Do I Get A Tech Support Merchant Account?

iPayTotal offers numerous payment processing solutions for tech support merchants separated into four categories:
Offshore Tech Support Merchant Accounts (with payment processing history):

  • 3-6 months of payment processing statements with company name showing charge backs, refunds, returns and total sales.
  • 3 months of business banking statements
  • Approvals: 5 business days to two weeks

Offshore Startup Tech Support Merchant Accounts

  • Business bank letter or 3 months of business banking statements
  • If no business banking statements, 3 months of personal banking statements
  • Approvals: 5 business days to two weeks

Domestic Tech Support Merchant Accounts

  • Application
  • Owner’s identification
  • Voided check or business bank letter
  • 3 months of business banking statements showing company name, charge backs, refunds, returns and total sales
  • Incorporation documents
  • Approvals: Up to two weeks

Virtual Check Solutions for Tech Support merchants

  • Application
  • Owner’s identification
  • Voided check or business bank letter
  • Articles of association
  • Approvals: 2-3 business days
Why Is Tech Support Considered High Risk?

Remote tech support is considered a high risk industry for several reasons:

  1. Remote tech support deals with card-not-present transactions. In other words, the customer’s credit card is not present at the merchant’s point of sale.
  2. Charge backs are unfortunately common in PC tech support, when a customer disputes the charge with his/her credit card company and earns their money back.
  3. Tech support companies often operate in different locales around the world than their customers.
Chargeback Prevention For Tech Support Merchants

Unfortunately, charge backs and friendly fraud are common in the remote tech support industry. Charge back prevention is even more vital since Jan. 1, 2016, when Visa announced it was lowering its charge back threshold to 1 percent of sales or 100 per month (down from 2 percent/200 per month).

How do I prevent charge backs?
  1. Have a clear billing descriptor with your company name and contact number. Many charge backs are the result of consumers not recognizing or not remembering a purchase on their credit card statement.
  2. Communication: Utilize automatic e-mail receipts upon completion of a transaction.
  3. In a dispute, offer the customer a refund. A refund is ALWAYS better than a charge back.
  4. If you’re a tech support merchant dealing with high charge backs, consider utilizing ACH payment processing or other check solutions for your business.
ACH Payment Solutions For Tech Support Merchants
  1. The best tech support merchant account providers offer more than just credit card processing and charge back mitigation. iPayTotal offers ACH payment solutions, a safety net of sorts, to help tech support merchants who suffer from high charge back rates stay in business.ACH is experiencing a resurgence: Within two years, the three-day window ACH transactions need to clear, will be settled in the same day.
Virtual Terminal For Tech Support Merchants
  1. True, obtaining a virtual terminal increases your risk factor. However, for some businesses, it is a necessity for operating a profitable call center. For qualifying online computer services, we can provide you with a virtual terminal integrated into your payment gateway through your acquiring banking partner.
Need support?

Connect to one of our live agent NOW!

The experience with iPay Total Ltd. is a very good experience in an overall perspective. Nice and helpful staff, a lot of support during the process of processing transactions, and also good territorial coverage are the most important positive features of this provider (although they are still working on widening of the same).

Michał Telka
Chairman, Bluewater Corp